Customizable Watch Stella - Quartz Watch

Our watches are shipped directly from our manufacturer that produces your customized watch one by one from China.

There should not be customs and duties at reception, as the product is under most countries threshold, but in the case there would be any customs at reception, the buyer is responsible for them.

Return Policy 

Our policy lasts 30 days from the moment you received the package. If 30 days have gone by since your purchase arrived, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For obvious reasons we cannot accept a return of personalised products unless it has a production default.

To complete your return, we require a receipt or proof of purchase.

Please address the return package to either one of the following locations: 

Gymzana - Via Fornace 115, 30026 Portogruaro, ITALY

or to

Gymzana / Dugleux - La Pointe 37160 Neuilly le Brignon FRANCE. 

There are certain situations where only partial refunds are granted

Good in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working weeks.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at gymzana@outlook.com.

Sale items 

Sale items can only be refunded to the amount paid. 

Exchanges

We only replace items if they are defective, damaged or if the size does not fit you. 

If you need to exchange it for the same item in another size, send us an email at gymzana@outlook.com and send your item to 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Costs: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs of the return are non refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However, Gymzana team will stay in touch with you at any moment.

If you are shipping an item over £/$/€ 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, as many other forces come into the process (delivery company etc…).